alexa won't play amazon music
Get in touch with Amazon Customer Service asap and explain your concern. Connection to your routers 5 GHz channel isnt applicable with Amazon Tap.
Echo Dot Makes Amazon S Alexa Portable Echo Dot Accessories Amazon Echo Echo Dot
Tap Settings and select Music Podcasts.
. Again Ive no real idea why this works but it does. I have Amazon Alexa and Amazon Music apps installed on my smartphone. Alexa wont be able to stream music unless the account you are using is linked to one of the Amazon Music subscriptions.
Alexa wont play music from any source but is connected to the internet. Open the Alexa app on your mobile device and tap the three-bar icon it looks like horizontal lines in the top left-hand corner. For an Amazon Echo however you do the following.
Once the device is set up again check if your issue is resolved. Leave it unplugged for at least a minute. One of the many features of Alexa is the ability to play streaming music from the Amazon Music app or even Apple Music.
To stream HD and Ultra HD music with Amazon Music Unlimited you need a strong Internet connection. To troubleshoot streaming issues. Restart your device and network hardware like a modem and router.
Alexa app plays Amazon Music in itself and not in the Amazon Music app. Confirm that your device is connected to Wi-Fi or a mobile network. Unplug the Amazon Echo.
Next select Apple Music and then tap Done. Or from a mobile device launch the Alexa app tap the Menu icon select Activity and then More under Pandora activity. Connect to your routers 5 GHz channel.
All is now working except that Alexa announces a requested song playing from Amazon Music but then silence. Its essential not to rush the process. Amazon Echo 1st Generation Alexa devices will not play music.
To avoid the issue you need to open the following ports. Make sure to remove the power cable from the echo. Plug it back in and wait for it to connect and be ready.
If you hold the rear power button in for a few seconds you will hear it completely power down -- equivalent to pulling power plug of a Dot or Echo. Theyll likely be able to suggest a suitable resolution. Use the Home button.
The Alexa won t play music problem can occur when the required firewall ports are not open. Best way to fix Alexa wont play music from Amazon Music. The first thing that you must do is to start by resetting the power cycle of the echo.
How do I listen to Amazon music on my phone with Alexa. September 27 2016 051038 pm. Reply 6 on.
From here youll be able to view what Alexa thought she heard as well as listen to a recording of what you said. Contact Amazon Customer Service. Tap Choose default music services.
The volume is fine. Verify that your network firewall has the following ports open. To view your utterance history report click this link from a computer and log into your Alexa account.
My Amazon Echo wont play musicTurn up the volume. Now try to connectplay Apple music again to see if it works. Swipe up to see your music controls.
When you are going through the same issue as wont play anything from Amazon Music let us help you fix the Alexa wont connect to amazon music. Ive checked my Amazon account and Music is there. To connect Amazon Music to Alexa Cast First log in and open the Amazon Music app.
So this is weird. Wait for the light indicators to turn orange. To do this drag down from the top of the screen and select Home in the top-left corner.
When I ask Alexa to play something on Spotify it plays on the Spotify app. Now youre using Amazon Cast. Follow the steps below to resolve the issue.
If youre still having trouble getting your Alexa device to play music after trying out all the possible solutions listed in this guide its time to turn to the professionals. Use the Alexa app to set up your Amazon Tap. Press and hold the Wi-FiBluetooth button and Previous button until the light indicators turn orange then blue about 12 seconds.
On Echo Show devices with screens use the touch controls to get Alexa to go back to the Home screen. Open the Required Firewall Ports. Ive searched answers on here and tried disconnecting Sonos on the Alexa app and vice versa then re-connecting but the same thing happens.
You want it to fully shut down before you turn it back on. If using a mobile network confirm that the Amazon Music app settings allow for Cellular. However when I ask it ot play something on Amazon Music it plays in the Alexa app.
Sometimes accounts can get switched due to accidents different family. Ask Alexa to play your song again. Then try asking Alexa to stop playing the music again.
If you want to play music through your phone again simply tap on the Alexa Cast icon at the bottom. For Amazon Tap make sure that the batteries are charged. Find the IP address of your router.
Once done relaunch the app and see if the Alexa wont play Spotify issue is fixed. Force stop and reopen the app. Pick a song youd like to play.
It will seem like it isnt playing music when it is really turned down low or muted. A quick press of button does NOT completely power down the Tap it.
